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Return Policy

Thank you for choosing our products/services. We value your shopping experience and aim to ensure complete satisfaction with your purchases. If you wish to return purchased items, please review the following policy:

1. 15-Day Return/Exchange Policy

You may return purchased items within 15 days of delivery for a full refund (excluding prepaid shipping fees for delivered orders) or exchange (at your own shipping cost). Refunds/exchanges will only be processed upon verification of returned products.

Non-Returnable Items Include:

• Products showing signs of use, wear, dents, scratches, or damage

• Items abused, damaged, or modified

• Pre-designated non-returnable products

• Free gifts and promotional items

• Third-party repaired products

• Disassembled items

• Damaged/altered labels, serial numbers, or anti-counterfeiting seals

Return Requirements:

• Products must be in original condition with all accessories, labels, and packaging intact

• We do not accept returns for cleaned, repaired, or altered items

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2. Return Process

To initiate a return/exchange within the 15-day window, please contact our Customer Service team with the following details:

• Order number

• Proof of purchase

• Full return address

• Contact information

• Reason for return

• Product photos/videos (if applicable for defective items)

Steps:

• Pack items securely to prevent transportation damage

• Include the completed return form and tracking information inside the package

• Notify us via email once shipped with tracking details

Refund Timing:
Valid returns will receive refunds within 7 business days after verification. Refunds will be processed to the original payment method. Bank processing times may vary.

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3. Shipping Fees Responsibility

• Defective Products: We will cover return shipping costs.

• Non-Defective Returns: Customers are responsible for return shipping costs.

Customers remain responsible for shipping fees in cases of:

• Unwanted items

• Returns without verified defects

• Incorrect items sent back

• Defect claims disproven by inspection

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📧 For any questions or assistance, please contact us at morgriety@gmail.com. We typically respond within 1–2 business days.